Job Experience
Contractor: Close-Up International
Close-Up International. Pharma Industry Consultancy
This experience has two stages:
11/2016 – 12/ 2017 Technology Solutions Manager
I started 2017 promoting to Technology Solutions Manager. One of the most ambitious challenges on this stage is the chance to go through on two big areas simultaneously:
Tecnology Solutions
As Spain’s Head of Technology, the PMO I manage performs belong to me the following responsibilities:
- Implementing from scratch Close-up's Spain Business Intelligence cloud platform (BiCloud). Infrastructure, development and functional coordination is every day’s task to get the product. BiCloud mixes several technologies that results on a safe, stable and extremely useful product (Azure, Active Directory, Azure SQL Server, Visual Studio 2015 (C#, HTML5), Power BI and APP Services).
- Development of many interactive dashboards for Close-Up's portfolio and first customer’s orders.
- Development of many software applications for several purposes as health professional data caption on our surveys club (corporate big data feeding), sellers’ rewards management, etc.
Such applications are being developed using different technologies depending on each specific case (UI developed on HTML 5, ASP (Visual Studio 2015), JavaScript, ANGULARJS, CSS, JAVA (Eclipse), SQL (SQL Server / Oracle), NOSQL (MongoDB). Every project source code is ensured using strict version control (Team Foundation for ,net and GIT for Java).
Business Development
Development of many commercial activities on the pharmaceutical industry main laboratories. These actions are performed sometimes making collaboration strategies with other business lines and sometimes facing the cold selling. The tasks, include from high impact dynamic slideshows, industry events sponsorship (ex. AIMFA) or antispam mailing campaigns with their tracking reports up to specialized magazines publications.
2013 – 11/2016 CRM Service Manager
The role assumed by Eduardo at this enterprise in the beginning was Western Europe and Africa IT Service Manager. Only some months later, he assumed also Eastern Europe, Middle
East and Asia, saving a lot of money on the company.
The main product is a Pharmacy Labs oriented CRM that manages the field force. It is developed using different technologies according to its supported platforms (.Net, SOA, SQL Server, iOS, Android and Win RT).
Eduardo’s main task is managing the service team to ensure the service quality (2º and 3º level support) in all the development teams globally distributed.
The most important daily tasks are listed below:
- Being the communicating manager between Customer and provider. Weekly meetings (local and remote) with Headquarters and each country Competence Center (technical and no technical audience).
- Setting up the Madrid development team from scratch. Candidate research, interviews, technical tests, negotiation, training plan, goals and reviews.
- Analysis, effort and cost estimation, planning and coordination of new projects.
- Full-Support responsibility after Project Closure document is released and signed.
- Technical solution and development teams coordination.
- Monitor activities to accomplishment 2nd level support SLA (Service Level Agreement) and KPIs (Key Point Indicators).
- Coordinate RFC workflow for implemented countries with PMO & Customer
- Coordinate and monitor Modeling resources for implemented countries
- Coordinate and monitor the developments and changes lifecycle of the different deployments.
- Provide the necessary data extractions to elaborate Service Reports.
- Communicate to customer (any country) planned events and maintenance windows.
- Elaborate weekly Follow up Reports for the board.
- Creating and analyzing data trough Business Intelligence dashboards (customized, reports, Qlikview, Sense, etc) and making the proper actions for customer engagement.
Stage 1
Position: Service Manager
Customer: Novartis (Sandoz)
Stage 2
Position: Technology Solutions Manager
Customer: L'oreal, Kyowa Kirin, Close-Up
January 2008 - January 2013
Position: Project Manager
Customer: Avanade Global Delivery Network
July 2011 - February 2012
Position: Microsoft Program Manager
Customer: Telefónica de España & Microsoft
July 2010 - June 2011
Position: Project Manager
Customer: Government Health Ministry of Spain
May 2010 - July 2010
Position: Project Manager
Customer: Holcim (Important Cement Multinational)
October 2009 - January 2013
Position: Project Manager - Analyst Programmer
Customer: Avanade HR Dep.( Accenture & Microsoft)
April 2009 - October 2009 y May 2012- October 2012
Position: Project Manager - Analyst Programmer
Customer: Telepizza
December 2008 - April 2009
Position: Project Manager - Analyst Programmer
Customer: Reale Seguros
May 2008 - December 2008
Position: Project Manager - Analyst Programmer
Customer: Havas Media
April 2008 - May 2008
Position: Software Auditor
Customer: Grupo Cador
January 2008 - March 2008
Position: SQL Analyst programmer
Customer: Gestamp
Contractor: Avanade
Avanade GDN Global Delivery Management (Avanade's Factories Management)
Eduardo takes the management of the GDN’s tasks. This role includes the following tasks:
- Becoming the contact person between Avanade Spain and the factories that we have along the countries (India, Philippines, Argentina, and Morocco).
- Giving the support needed to these countries in order to ensure the correct engagement with Avanade Spain.
- Ensure the correct making of the documentation and sales processes for these projects
- Support our sales and executive team for ant doubt or need in this context.
- Identifying possible risks and managing any issue with the GDN projects.
- Adapting and delivering the weekly GDN Pipeline report to Avanade’s Directors committee and OG managers.
- Elaborate and distribute a FY forecast for the GDN projects. Collect the information from the country managers and update the spreadsheet monthly.
- Look up the forecast with the revenues noticed by Avanade’s Financial Division and make a monthly discrepancies document. Distribute to Avanade’s Directors committee.
- Ensure that we are getting the correct revenues and also that we are collecting all the revenues we should own.
- Maintain updated our GDN projects info as well as their documentation (SOW).
- Getting involved in GDN international calls in order to give and receive the information needed.
- Identifying the new projects when Spain has not been informed and manage their appropriate tasks.
Telefónica – Microsoft
Eduardo is involved in the project as a Microsoft’s Program Manager. The global project (more than 20M€) consist in the development of a highly advanced Pay per View solution (IPTV – OTT) and the deployment in several countries at Latam and Europe. This solution gives last generation video features into many devices through different platforms and devices (smartphones, SD/HD TVs, IPhone, Android, IPad, PC, Media Ibox, etc.). To success in this project there are 3 global separated projects (IPTV, OTT, Xbox) and 2 more per every local integration (Local IPTV and Local OTT). Eduardo is involved in the global and in Spain Local integration. There are three main companies involved, Microsoft as Product Manager, Telefónica as Solution Owner and LabOne as Developer.
The main tasks assigned to Eduardo at this project are listed below:
- Operational follow up.
- Coordinating, reporting and communication.
- Global and area meetings and Steering Comité preparation.
- Third party development companies management.
- Tracking and reporting.
- Weekly status report (3 internal projects).
- Issues, risks and actions.
- Project Plan with progress and deliverables.
- Documents and meetings arrangement.
- Decision making support.
- Steering Committee assistance y and follow up meetings.
- Solution owner ad-hoc presentations support.
Government Health Ministry of Spain
Eduardo is managing a project module where the purpose is integrating two new ways of registering medical appointments. These two new ways will let the spanish citizens schedule their appointments throw an automated phone system as well as tactile kiosks for the users.
Eduardo manages a development team to implement the module, get aligned with the other development teams and manage the requirements and expectations of the other figures of the project (Accenture, Indra and Health Ministry representative.
The whole solution has such a complex structure that meets different technologies such as .Net Sql, Server, Oracle, Web Services and so on.
HOLCIM. (Important Cement Multinational)
Eduardo performs the main organizational tasks of Project 7 management.
Project 7 involves the main system and application deployment at EMEA. This includes even operative system and corporative applications and tools that are used daily.
Eduardo designs the deployment model, and takes an active position negotiating numerous project aspects with different figures and departments (Project Managers, Directive committee, Communication and Marketing, etc.). This deployment model is executed in 9000 machines around 22 countries all over Europe. Every document and meeting is strictly performed in english language.
Eduardo’s tasks at this Project include the listed below:
- PMO management.
- Project 7 official presentation elaboration for the involved countries.
- Project 7 project plan. Individual tasks, resources, roles, timings identification
- Lower lever Project Plan document elaboration to clarify every project aspect.
- Project Management Approach elaborat ion.
- Communication Plan elaboration.
- Acceptance Test Plan elaboration.
- Risks, critical tasks identification and mitigation plan elaboration.
Avanade Intranet’s Flex pay site (HR dep.)
Eduardo is taking several roles in this project. He is analyzing with Human Resources department many aspects of the site, looking for weaknesses and improving its functionalities to find possible issues and points to improve. Once those points are found, Eduardo technically analyzes the solution and implements the solution with the work team.
This application manages different aspects of the employee’s retribution. Not only the salary, it also manages the extended benefits use and the flexible payment options.
This is quite a bit important application in the company and many other business are evaluating it to buy it and deploy it themselves.
As long as the application is susceptible to be sold to the rest of countries where Avanade has presence. Eduardo took an active position belonging the RRHH department in this operation. This negotiation phase demands a good work in customer expectations and needs as well as technical and functional particular requirements.
The technology used is .Net, SQL Server 2008, JavaScript and Ajax.
TELEPIZZA. Major Spanish food delivery company
This project consists in the development of a complex POS Terminal that includes various advanced functionalities such as a promotional engine, composed products, portfolio manager, telephony integration, customer segmentation and so on.
The technology used was .Net, Avenew, and Oracle.
Eduardo, after getting success in the design phase, had an active participation in shelling and planning steps. Finally, Eduardo assumes the management of one of the three development teams during the whole project lifecycle. In certain moments, Eduardo even has the opportunity of manage the rest of the development teams and take significant decisions to ensure the project success. Those tasks include the following ones:
- Managing customer expectations
- Customer and development teams negotiating (conflict management)
- Making requirements
- Planning and monitoring.
- Quality ensurement.
- Issue management.
- Etc...
REALE. Leader Insurance Company
Eduardo had a Technological Consultant role in this Project. The customer needs a tool to manage his projects throw the whole lifecycle. He needs to have determinate visibility to several people in the company such us area managers, developers, or even directors and each profile will see and do the appropriate thing according to their previously customized role.
Finally the solution is raised using the following tools:
- Microsoft Project Server
- Microsoft Visual Studio Team Foundation Server
- Microsoft Project Portfolio Server
After the solution approval, Eduardo manages the implantation of the mentioned tools whit in the development team and a fully customized tool that covered the company needs.
That developed application runs on Microsoft Sharepoint Services and is integrated with the other products.
HAVAS MEDIA. Leading advertising company
The application that is developed in this company manages the main business functionalities such as billing, advertising campaigns in any media, customer and supplier management, etc.
Eduardo’s tasks in this project are in one hand the security module responsibility and in the other hand identifying, managing and monitoring the maintenance and development made by the developer team (6 people).
In addition, Eduardo and other project members defined and developed load tests to ensure the quality of the system. This was made using Visual Studio 2008 native tools.
CADOR. Group of companies for the design of business spaces
The purpose of this project was performing an audit that studied several modules of the mail business application for the company.
The application met 40 projects of high complexity in different technologies coexisting (Sharepoint 2003, K2 workflows .Net 2003, Framework .Net 2.0 y 3.0, c#.Net, Vb6, Sql server 2000, Navision, etc…).
The audit results were based the following criteria:
- Corrective measures
- Preventive measures
- Migration of the system to current releases (MOSS, K2 BlackPearl, etc…)
We located the causes for which the performance, security, manageability, and stability were deficient and gave the opportunity to solve it.
GESTAMP. Automotive steel company.
The Tasks that Eduardo made in this project were those related to redesign the data model of the company inventory and its migration from Oracle 9i to SQL Server 2005 He also built the views needed to visualize the data from a .Net based application. Up to then, that data model was consumed from a closed application.
April 2007 - December 2007
Position: Analyst programmer
Customers: Hospital Arrixaca, Banif, Seacex
Contractor: Hitachi Consulting
Hospital de Murcia
This project was developed in Windows mobile for a hospital located in Murcia. Every nurse in this hospital has a PDA (HP 2xxx series) and their application make them capable to has access to the server data, calculate medicine amount for each patient and other tasks like synchronizing info with mates.
Banif (Banco Santander Private Banking)
Eduardo works together with the executive team of Banco Santander to define the application functionality and analyze the technical solution. The collaboration consisted of designing and developing the director’s team dashboards. In addition, the development team had to integrate the application with the corporative SAP modules. This application is being used to assist the BANIF assessors at real time and make a better investment for the customers.
Seacex. Government culture administration
Eduardo was the Project Manager of some solutions in this company. The most important one was a web based application for Public administration that contains the details of art events, art suppliers and art pieces. This solution combined some technologies such as .Net, Ajax, SQL 2005 and IIS. This web application resides in the company intranet and is accessed by a large amount of users simultaneously. In this case the developer team was outsourced for Aptivo Consulting. Eduardo also develops the Active Directory integration module for the application.
Freelance
Position: Analyst programmer
Customer: Karisma Online
Contractor: Karisma
Eduardo took the management of IT in WebKarisma and design the website. Work together with Marketing and General Directors. Follow up and validating of the developments made by the development team at Bulgaria. Every communication was in English.
February 2006 - April 2007
Position: Project Manager / KAM
Customers: Seur, FNMT
Contractor: ITOS
Eduardo had a divided role in this company. A 50% of time is used as Key Account Manager and the rest is used as Project Manager. I’ll describe the responsibilities and tasks bellow:
- By the most commercial side Eduardo was one of the 2 Key Account Managers of the company. The main tasks were, market analysis, establishing or optimizing the relationships with selected accounts and follow the offers launched to the customer. The most important task of Eduardo is getting successes in mobility projects.
- By the technical side, Eduardo manage consultancy and project management in Itos. He leads some development and design teams located in Bulgaria. The solutions developed by the firm are divided in two sections:
- Mobility: PDA solutions using different peripherals (RFID, Printing, Barcode Readers, etc…)
- General software: Requisites recollection, analysis and developer team leading.
The final customers for the projects Eduardo made in Itos were customers such as Seur, Indra, Redur, etc…
Eduardo participated in events with customers like HP, Indra or Atos Origin to get opportunities together.
November 2005 - February 2006
Position: Analyst programmer
Customer: Enresa
Contractor: Accenture
Enresa. (Goverment radiactive residues treatment)
Evolutionary and corrective maintenance of several Internal Management Applications for the radiactive residues treatment.
One of the most important responsibilities in the project was defining the evaluation criteria for the development of the developer team in the demanded applications. That definition was applicable for applications developed in Vb and SQL languages.
There were several tasks performed such as Analysis, evaluation, planning, testing and developing of different applications for the public administration. Those applications were used by some users simultaneously. The used tools and technologies were the followings: Vb6, Vb .Net, Visual SourceSafe and Microsoft SQL Server 2000.
July 2005 - November 2005
Position: Analyst programmer
Customers: GSK, Notaría Pza. Sta Bárbara
Contractor: Drago Solutions
GlaxoSmithKline (Pharmacy industry leader)
The role Eduardo has in this company was program analyst. The most important tasks developed in this company were planning and developing of the official website of a prestigious pharmacy laboratories. The application was developed with opensource technology (JSP, Weblogic and content manager OpenCMS).
Notary Sta. Bárbara
DLLs Migration in VBA. Those DLL will be used in Microsoft Word and connect to a remote SQL BBDD. The application is used by some lawyers in a notary.
September 2004 - July 2005
Cargo: Developer
Customer: Microsoft
Contractor: Microsoft Ibérica
Different tasks and responsibilities were assumed by Eduardo at Microsoft. He entered on the MSDN Evangelist Division and took part of the team with developing, analysis and marketing tasks.
The main role Eduardo has in Microsoft is webmaster of the MSDN Spanish site. Some of the tasks done in this company are the followings:
- Managing contents and developing some parts of the domain: http://msdn2.microsoft.com/es-es/default.aspx
- Integral creation of the site: http://www.microsoft.com/spanish/msdn/spain/casestudies/default.mspx
- Development of the Newsletter MSDN Flash. The .net technologies bulletin.
- Management of promotional banners with the external designers.
- Maintenance and developing of the developers site: http://www.desarrollaconmsdn.com
- Support in event creations for Microsoft products and receptions of high managers of Microsoft. (Including Bill Gates visit at Eurobuilding Hotel in 2004).
September 2003 - September 2004
Position: Functional Analyst
Customer: Ahold Supermercados
Contractor: Ahold
This was the first professional experience for Eduardo. The role he had in Ahold was Functional Analyst (always guided by a Senior Functional Analyst and the Project Manager). He had the opportunity of starting a financial project (5 months duration) for another department of the company.
The application resides in a central server AS400 and is used by more than 400 malls all over the country. The system gives autonomy enough to decide which bank to use to reduce costs in electronic payments. This project resulted in more than 500.000€ annual savings. Eduardo´s participation in the application was design, documentation, coordination between departments, developer team management and testing.
January 2018 - Nowadays
Position: Project Manager
Customer: Telefonica, Masmovil, Ferrovial, NextGen...
Contractor: everis (NTT DATA)
everis (Disruption Area)
I join everis in order to push one of the most important Artificial Intelligence assets of the company.
This solution gives a huge help to customers let them to automate their processes on an ultra-easy way. From a learning from demonstration principle, users with no programming or technical knowledge are perfectly capable to automate complex processes and daily tasks.
Using (one more time) agile (SCRUM) methodology, I take control of 4 different work teams (local development, outsourced freelances, centers and testing team) with more than 30 people involved and beat more than one thousand issues on some weeks (.net & Python). Different communication channels were adapted to the stakeholders including, documentation, workshops, customer presentations or even interactive dashboards (Power Bi).
September 2019 - Nowadays
Position: Head of Operations
Customer: Adeslas, Cruz Roja Española, Wizink, Telefónica...
Contractor: Altitude Software
Altitude Software
This challenge requires a continuous synergies research mixing the whole previous experience in terms of technical knowledge, business processes, methodology and people management.
Managing both production áreas in the Company (Service Engineering de 40 FTE y Service Desk 10 FTE) and reporting to Vice President, I coordinate these areas with Commercial and administration in order to ensure the business goals.
Main tasks are listed below:
- Operations strategy definition.
- Both areas re dimensioning and organization to guarantee the operation.
- Key Projects planning, follow up and management. Regular customer meetings.
- Outsourcers management and negotiation.
- Weekly Operations Deck elaboration and exposure at Steering Comite.
- Resources assignations management/follow up and profitability control.
- Critical issues escalation and followup on warroom (global).
- Global strategy synchronization..
- People management (Timesheets, Vacations, spends approval, remote work, etc.)
